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Managing Conflict Resolution Effectively A business can’t be successful if it is full of conflict. Underlying animosity means that people don’t trust each other or work productively. You can really give your business a leg up when you resolve any conflicts that arise quickly. The process of resolving conflicts is the same no matter what the conflict is. The scene needs to be set up in an effective way. There needs to be an atmosphere of respect and cordial behavior. Discussions should be steered away from individuals and redirected towards the problem. You need to show that you are listening carefully to each person’s interests. You also need to show that you are shutting down an avenue of resolution without thoughtful consideration. Rephrasing what people are saying is a good way to show you are listening and to understand better. You need a lot of information in order to reach a solution. The position a person is taking is often on the surface of some much deeper desire or need. You won’t be able to do this if you aren’t being objective and putting yourself in their shoes. You will run into problems if you try to solve too many issues at once. Identify the issue and keep it concise. You need to show that you understand how the situation is affecting the parties involved. People will get defensive if they are met with sentences starting with “you” too often. To claim personal responsibility, try starting sentences with “I” instead. Don’t always assume what someone is feeling, instead try to clarify with them to see how they are really feeling.
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Once you have set up the negotiations and listened, you need to make sure that the problem is clearly identified as the same with everyone. You won’t reach a solution if the problem isn’t identified. Identifying the problem can help people to see that we are all working towards the same goal. A brainstorming session can help everyone to feel like they are part of the solution. Everyone should feel included, so gather as many ideas as you can at the beginning. Only add ideas, don’t get rid of any, during this stage. Add as many as you can instead of stopping to think too much about any one idea in particular. Stopping too long on one will kill the creativity of thinking of new ideas. You should make a list of every idea, and someone besides the person listing them should be in charge of editing them. Get as much input from different people as you can. The real solution may be the product of a silly idea, so be open. Once everyone has stated their position and understands everyone else, it is time to negotiate. Making sure everyone feels safe will go a long way to reaching a solution.